Candy Crush Saga

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All You Need to Know About All Stars 2026

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Level 3093 points too low

The points on this level do not add up correctly making it impossible to pass.

I had 6 hours of boosters and an hour of lives from the weekends events and could not pass this level. I also spent £6.00 extending moves and could not get higher than 121,000 with 45 moves and additional boosters. There is definitely something up with this level, please can you investigate user 1279677572

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aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315991/level-3093-points-too-low

Hi and welcome to the community.

There was an issue on almost all the point scoring levels which has been fixed and launched by the studios. Please log out, update your game, restart your device and try again. If issue is still there please try again after some time as the fix will come to your device shortly.

To claim your broken purchase follow this link.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks.

Freddy_

@kathbeck88 Hi and welcome this issue should have been fixed on most levels but a think they are still working on some

Please log out of the game and restart your device and log back in and see if this solves your problem

For your wasted purchase

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Thank you