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when i try to receive or send lives i get an error message. I utilize a kindle fire. I have downloaded your app, not in facebook.
Hi dear can you please tell us if you are not using facebook are you using king account to save your game progress. We highly recommend you to save your progress either of them. It will make sure that you can access your progress from any device and any time.
Also as asked by freddy please tell us what message you are getting while sending / recieving lives. Screenshot will be lot better.
Thanks.
Hi @martha_1949, welcome to the Community!
ℹ️ Whenever you might into an error message it might be related to a connection issue.
Hi and Welcome to our Community
There is currently an issue with sending and receiving lives for some people, At present this is being investigated and we will update when we have any news on a fix for this.
@martha_1949 Hi and welcome, can you screenshot the error message you are receiving would help to advise you better. There is an issue with sending and receiving lives if you have a Facebook game account and not king game account
Thank you
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
