new computer but CCS will not load

conqurboy · November 2020

So I just got a MSI desktop that I have been saving up to buy. I DL CCS. and for some reason when I start CCS I see a flash of the game but it disappears immediately. Anybody can help?

Spinnifix · November 2020

Hello and welcome to our beautiful community

I'm sorry if you have a problem. Did you install the game correctly? Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in.

Please clear the cache and restart !!

https://community.king.com/en/blog/categories/other-issues

https://community.king.com/en/blog/categories/blog-posts

Please go to these links and check your device and the problem.

Spinnifix · November 2020

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

I want to help you and navigate you better through the community.

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖

conqurboy · November 2020

thanks for your help. I uninstalled the game a few times and restarted my computer. no luck. i went into my settings, apps, and i also reset a few times, no luck. I don't understand what the heck is going on.

Freddy_ · November 2020

@conqurboy Hi and welcome, are you trying to play via facebook or the windows 10 app.

Thank you

conqurboy · November 2020

windows 10 app

conqurboy · November 2020

i am trying windows 10 app

Spinnifix · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1188764#Comment_1188764

Hello!

My suggestion would be to contact the Microsoft Store. There is definitely an email address! Good luck

Hello! You have to log in with the data first. Since I have a new PC with Wiondow 10 it was like that.

Freddy_ · November 2020

@conqurboy Hi again . As its a new computer i would check to see if there are any windows up dates that need installing first. You may need to put a few of the updates in to get your computer operating system running smoothly. then try installing the game after this and see if it improves your issue.

I play on windows 10 app and there are no issues or known issues with it at present

Thank you

conqurboy · November 2020

I thought about that. and did all my updates. there was nothing wrong with my old computer and I played CCS all the time using the windows app. Now I am bummed

Spinnifix · November 2020

Please get in contact !! As I wrote above.

new computer but CCS will not load

Answers

Hello! You have to log in with the data first. Since I have a new PC with Wiondow 10 it was like that.

Categories