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I play candy crush saga and all the other games on my laptop. I am not on facebook. All day today I cannot log into my King account with my email and password. Does anyone know the issue?
@Lynelou Hi and welcome, Sounds like you might have the connection error as displayed but @Sukanta_Biswas unfortunately if this is the case the only option at present is to uninstall and reinstall but if you play vis a mobile device you will lose all boosters and lives.
Have you the option or tried logging in to your account on a different device ?
Thank you
Hi there @Lynelou and good day to you.
You have mentioned that you are playing all your games via laptop and not able to log into King.com with your email and password.
First thing is to ensure that you have logged in with the correct email and password and also check the message that appears after you've entered your email and password. If it states incorrect email or password, try to click on the "recover my password" and enter your email address. Once the message prompts that the password has been sent to that email, you may retrieve the email and reset your password.
Otherwise, you may contact King's Support by clicking on the "contact us" at the bottom of this page.
Please let me us know if you need help with other issue of CCS game.
Thank you ☺️
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Are you playing the game through the app on the computer?
If so, see if this is your problem.
If this is not your problem (You are experiencing problem while trying to log in) then show me a screenshot of your problem.
Thanks!
Hi and welcome to the king community.
Please check below link and see if it helps you.
Thanks.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
