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Hi @SueR and good day to you.
May I know whether you go back to the chocolate box after 20 hrs to complete the final slot? If not, then that's the reason you didn't manage to complete your chocolate box quests and claim your prize.
I hope you find the article about chocolate box event provided by Ms Kiara helpful.
Please let us know if you manage to complete your chocolate box quests and claim your prize or if you need help with other issues in your game.
Thank you πππ»π
Yes I did go back after 20 hours but four slots were empty again so I could only fill three again, this happened twice but this morning only 1 slot was empty so I could fill it and claim my prize so it seems to be working again ok. Thanks for replying and thanks to everyone else that replied as well