Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Problems with continue level

Hi, today when I play a level game, in the end of this I want to coninue a level, for that I used gold bars (I was 11), but when I do that the game crashes and remove for my acount 10 gold bars and dont' continue the game. You robbed me and I couldn't continue the level :(

Accepted answers

wykoon

Hi there @pedroffc and good day to you.

That was an unfortunate incident and such mishaps do happens in the game and I've personally experienced it too. 😥

There's nothing much can be done but you may try to report this issue to King's Support by clicking at the "contact us" at the bottom of this page. However, you may need to wait awhile as your case is exceptional. Thus, your patience is greatly appreciated.

Meanwhile, you may want to participate in the on-going contests here and stand a chance to win some gold bars to your game.

Thank you ❤️

All comments

wykoon

Hi there @pedroffc and good day to you.

That was an unfortunate incident and such mishaps do happens in the game and I've personally experienced it too. 😥

Meanwhile, you may want to participate in the on-going contests here and stand a chance to win some gold bars to your game.

Thank you ❤️

Lakierem

https://community.king.com/en/candy-crush-saga/discussion/318928/problems-with-continue-level

Another configuration. Always remember save your game as soon as possible thus to avoid losing your game. Hope this makes happy you. Thank you

[Deleted User]

Hi @pedroffc, welcome to the Community!

1️⃣

🔺 If you are playing on Mobile ---> Go HERE & follow the steps suggested therein.

🔺 If you are playing on PC ---> Go HERE & follow the steps suggested therein.

2️⃣

In very rare circumstances there may be a widespread issue delivering the Game to you. If you’re having problems playing the Game, it’s worthwhile doing some housekeeping steps on your device to maximize the chances of the Game running smoothly for you.

Try all the options below to resolve the issue:

Force close all Apps & restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device as well as for the Game App.
Make sure that you have sufficient memory free on your device (at least 2GB free). If you have less than this be sure to free up some memory to enable the Game to run as smoothly as possible.

As a last resort, you can try deleting & reinstalling the Game as it usually fixes most issues. Simply make sure that your Game is safely backed up to your King or Facebook Account before proceeding with this step.*** Note that any Boosters or extra Lives stored in the Game may be lost during this process so it's worth trying to use them before reinstalling.

Lakierem

https://community.king.com/en/candy-crush-saga/discussion/318928/problems-with-continue-level

Hi, Hope CM will return your sweat gold bars ASAP. Hope this helps. Thank you

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

wykoon

Hi there @pedroffc and good day to you.

That was an unfortunate incident and such mishaps do happens in the game and I've personally experienced it too. 😥

Meanwhile, you may want to participate in the on-going contests here and stand a chance to win some gold bars to your game.

Thank you ❤️

All comments

Lakierem

https://community.king.com/en/candy-crush-saga/discussion/318928/problems-with-continue-level

Hi, Hope CM will return your sweat gold bars ASAP. Hope this helps. Thank you

[Deleted User]

Hi @pedroffc, welcome to the Community!

1️⃣

🔺 If you are playing on Mobile ---> Go HERE & follow the steps suggested therein.

🔺 If you are playing on PC ---> Go HERE & follow the steps suggested therein.

2️⃣

Try all the options below to resolve the issue:

Force close all Apps & restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device as well as for the Game App.
Make sure that you have sufficient memory free on your device (at least 2GB free). If you have less than this be sure to free up some memory to enable the Game to run as smoothly as possible.

As a last resort, you can try deleting & reinstalling the Game as it usually fixes most issues. Simply make sure that your Game is safely backed up to your King or Facebook Account before proceeding with this step.*** Note that any Boosters or extra Lives stored in the Game may be lost during this process so it's worth trying to use them before reinstalling.

Lakierem

https://community.king.com/en/candy-crush-saga/discussion/318928/problems-with-continue-level

Another configuration. Always remember save your game as soon as possible thus to avoid losing your game. Hope this makes happy you. Thank you

wykoon

Hi there @pedroffc and good day to you.

That was an unfortunate incident and such mishaps do happens in the game and I've personally experienced it too. 😥

Meanwhile, you may want to participate in the on-going contests here and stand a chance to win some gold bars to your game.

Thank you ❤️

Unreasonable
Level 18695,Candy Crush. I have no boosters or gold bars and have been playing this level for 12 days and not got close to completing it. Your game has now become totally based on what the player is prepared to pay, this has taken any joy from a game I have been playing for many years. Play fair King
Kohls ads not working.
Kohls ads features are dead at the top. Cannot push ,receive reward x, as it doesn't acknowledge click. Been happening for months. lost hundreds of gold bars and plays plus specials….wrote to customer service they ignored emails. Can't be the only one kohls doesn't work on. Newer Samsung phone and also happened on my…
Lives
I need more lives
Extra Move
Why does I can not have extra move after watch ADs now ?
How to get to the level already played
I had already reached beyond 16000 level.but now Iam not getting to that level.What should I do to regain to that level?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…