What's happening in Soda in April? 🐣✨
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
retrieve progress
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Best Answer
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廾𝗂 @franlynas, welcome to the Community!
- If you've been saving your progress, you can recover it again. There are two ways to save your progress: through King or through Facebook. Identify how you saved your progress before & follow steps accordingly:
- If you used a King Profile ---> Go to the Settings menu & tap the orange King icon, then just submit the email address & password you saved when you set up your King Account. Once that is done, your progress should return.
- If you linked your Game through Facebook ---> Reconnect your Game to the same Facebook Profile using the blue Facebook 'Connect' button. (Important note: if you share your device or have more than one Facebook Profile, you'll need to make sure the active Facebook Account on your device is the one you saved the progress to in the first place).
❗️ If you didn't save your progress don't panic! ---> Player Support can restore your Levels manually.
- First, make sure the Game is connected to the Facebook or King account that you want to use from now on.
- Then, head over to the Settings menu in the Game & Help Center. Choose a topic and you'll find the 'Contact us' link at the bottom of the page. Send an email to Player Support from there so they can help you you to manually restore the Levels (remember to mention what Level you were on).
- If you've been saving your progress, you can recover it again. There are two ways to save your progress: through King or through Facebook. Identify how you saved your progress before & follow steps accordingly:
Answers
-
廾𝗂 @franlynas, welcome to the Community!
- If you've been saving your progress, you can recover it again. There are two ways to save your progress: through King or through Facebook. Identify how you saved your progress before & follow steps accordingly:
- If you used a King Profile ---> Go to the Settings menu & tap the orange King icon, then just submit the email address & password you saved when you set up your King Account. Once that is done, your progress should return.
- If you linked your Game through Facebook ---> Reconnect your Game to the same Facebook Profile using the blue Facebook 'Connect' button. (Important note: if you share your device or have more than one Facebook Profile, you'll need to make sure the active Facebook Account on your device is the one you saved the progress to in the first place).
❗️ If you didn't save your progress don't panic! ---> Player Support can restore your Levels manually.
- First, make sure the Game is connected to the Facebook or King account that you want to use from now on.
- Then, head over to the Settings menu in the Game & Help Center. Choose a topic and you'll find the 'Contact us' link at the bottom of the page. Send an email to Player Support from there so they can help you you to manually restore the Levels (remember to mention what Level you were on).
- If you've been saving your progress, you can recover it again. There are two ways to save your progress: through King or through Facebook. Identify how you saved your progress before & follow steps accordingly:
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