Chocolate Box - Claim prize greyed out

Werner_Cichy · December 2020

https://community.king.com/en/candy-crush-saga/discussion/320917/candy-box-greyed-out

Unfortunately, the box does what it wants right now. For me it doesn't work again a few days later. I suspect King is working on it. Check your game for updates.

netsirk · December 2020

I can't claim my chocolate box on my laptop or on my iphone. The button is grayed out.

Sukanta_Biswas · December 2020

https://community.king.com/en/candy-crush-saga/discussion/321066/my-chocolate-box-is-grayed-out-for-a-few-days-now-i-cant-click-claim

Welcome back to the Friendly King Community's Candy Crush Saga forum.

This is a temporary issue and Game Studio is working to resolve this issue, you will find the information HERE.

https://community.king.com/en/candy-crush-saga/discussion/318534/chocolate-box-claim-prize-greyed-out

However in this situation you can avoid this problem by playing a level.

Thanks!

Werner_Cichy · December 2020

https://community.king.com/en/candy-crush-saga/discussion/321066/my-chocolate-box-is-grayed-out-for-a-few-days-now-i-cant-click-claim

Yes, that's the case with many players at the moment. King is working on it. Be patient.

wykoon · December 2020

Hi all,

I've also experienced grey out chocolate box also a message stating "can't connect to the server". If you received this message, simply close the box, wait for few seconds. After that, I'm able to select the quests in the chocolate box again.

As for the greyed out area on the claim button, I just ignore it and continue playing few levels still I'm out of lives. When I return to the game half and hour later, it allows me to play.

Thus, please patience and the issue will fixes itself and it varies among players. Just take note.

Thank you and keep crushing 🙂

Superealtor · December 2020

I’m having the same issue.

commack4 · December 2020

the candy box does not recognize when I have completed the task and is stuck. This is happening on my computer and IPad. I have restarted both with no change. I have also deleted one completed task and reset to another which I also completed but it's still stuck. It has been this way for over a week. How can this been rectified?

kiara_wael · December 2020

Hi and Welcome to our Community

The Game Studio looked into for this . Meanwhile make sure Check app update - Log out game - Restart Device - Open game and Log in.

https://community.king.com/en/candy-crush-saga/discussion/318534/chocolate-box-claim-prize-greyed-out

Tahnk you

wykoon · December 2020

Hi there @commack4 and thank you for asking.

Please refer to this post about your issues. Many players are facing it and the issues are still being looked into.

Kindly be patience and continue playing.

Thank you 😊

Freddy_ · December 2020

@commack4 @Beza242008Tiffywit Hi and welcome, As poster by out superstar @kiara_wael This issue is being investigated, unfortunately there is no time for a fix on this at present

The only fix i know at present for mobile devices is uninstalling and reinstalling the app, as a few people reported this solved there issue, but if you do this on a mobile device you LOSE and stored BOOSTERS or LIVES and cannot say it would guarantee a fix, just many have said it solved there issue

Thank you

Chocolate Box - Claim prize greyed out

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