The bonus video ads won't load on my Samsung Galaxy S9. I just get a black screen with an X

Jelloshotgirl · January 2019

Thank you!!!

firebombmarkus · January 2019

You are welcome 😊 @Jelloshotgirl If you need something else don't hesitate to ask. You can always go to Home and from there choose the section for a game you play. There are a lot of players who can help you or just have fun chatting with you.

marcyx · December 2020

Hi, I know this was a while ago but my mum is currently having the same problem so posting on her behalf. She is a loyal candy crush player so is upset this is happening. She loads it up and click on the ads with booster and the screen goes black? I’ve tried everything. Clearing cache, data, uninstalling it and reinstalling also updating everything? Can anyone help:)

Crazy Cat Lad · December 2020

Hi @marcyx and welcome to our Community!

This thread is from January 2019 and about an old issue that was fixed back then already.

The bonus video ads won't load on my Samsung Galaxy S9. I just get a black screen with an X

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