Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
LOVE the Knockout- but recently I am not receiving the prizes!!
Options
charlesatrogers
Posts: 15 Level 2
The Knockout thing is genius. I am pretty sure the players are not starting with the same seed. That would be incredible!! That's worth money!
All of that said, I am in the Masters League, and the last run I won 5 in a row - but I noticed right away that I did not get the usual "prize notification" after the 2rd game.
I should have received a color bomb, a wheel and a hammer and I a got none of it!!
Figured I'd jump on here while I wait for more "lives". Anything that be done about that??
Thanks Charles
Answers
-
Hello and welcome to our beautiful community
Please look for the sub-topic: Prices not received after and please, when you send an email, include your ID number !! Good luck
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
-
I find this interface confusing. I am not sure which of the two responses I am replying to.
Silly question, how do I find out what my "Game ID" or "ID number" is??
So I assume you have not had any other complaints of the Knockout event not delivering on the prizes?
Spinnifix - I assume you meant looking at sub-topic "Prizes not received after". I will look.
Thanks Charles
-
-
This is really ticking me off! I play on both iPad and android. After posting the above complaint about my experience on the android I went back to the iPad, on which I had 5 wins. I won the 6th, and again I did not get the prize!.
Something is seriously broken here. And how the F### do I get my "Game ID" or "ID number"?
-
-
Thanks @Freddy_Falkner - what a not obvious method to find the game ID. Mine is 2244460021.
After resetting my devices things started working again. So who knows what happened.
You say: When you get to subtopics, you select problems with game and then rewards not received
How do I get to Subtopics? I searched for subtopics but did not come up with anything.
Thanks @charlesatrogers
