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Winter festival
Answers
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Hi there @nodas and good day to you.
Tagging our SU @kiara_wael to provide insight as I do not have this feature in my game yet.
Keep playing and see whether you are able to pass the next level and collect more hot chocolates.
Thank you again and for your patience ☺️
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@nodas Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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