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Log in issues with error messages
simplifyme914
Posts: 8
Level 2
in Support
Hi my name is Meg and I’m have issues login on the app on my iPad. It’s not recognizing my email or password that I just changed. Please help fix this issue.
thanks
meg
0
Answers
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Hi and Welcome to our Community
Please check for more Info here
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@simplifyme914 Hi and welcome, Please try clearing the cache in safari and restarting your device, then try logging back in and see if this resolves your issue
Thank you
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I’ve tried that and it still doesn’t work
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@simplifyme914 Hi again are you getting an error when trying to sign in
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No just that my email and password aren’t being recognized
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@simplifyme914 Hi, Try sending a password reset and see if you email is recoginised, then when you get this reset your password again
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They recognize my email when do that but now when trying to log in for some reason
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@simplifyme914 Sounds like maybe you may have mistyped password s o just do a new password reset, use forgot password you will get email link to your email to reset password
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Thank you that worked. Happy holidays to you!
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@simplifyme914Glad you back on track, Merry Christmas and a Happy New Year to you
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