Log in issues with error messages

simplifyme914 · December 2020

Hi my name is Meg and I’m have issues login on the app on my iPad. It’s not recognizing my email or password that I just changed. Please help fix this issue.

thanks

meg

kiara_wael · December 2020

Hi and Welcome to our Community

Please check for more Info here

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

Freddy_ · December 2020

@simplifyme914 Hi and welcome, Please try clearing the cache in safari and restarting your device, then try logging back in and see if this resolves your issue

Thank you

simplifyme914 · December 2020

I’ve tried that and it still doesn’t work

Freddy_ · December 2020

@simplifyme914 Hi again are you getting an error when trying to sign in

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

simplifyme914 · December 2020

No just that my email and password aren’t being recognized

Freddy_ · December 2020

@simplifyme914 Hi, Try sending a password reset and see if you email is recoginised, then when you get this reset your password again

simplifyme914 · December 2020

They recognize my email when do that but now when trying to log in for some reason

Freddy_ · December 2020

@simplifyme914 Sounds like maybe you may have mistyped password s o just do a new password reset, use forgot password you will get email link to your email to reset password

simplifyme914 · December 2020

Thank you that worked. Happy holidays to you!

Freddy_ · December 2020

@simplifyme914Glad you back on track, Merry Christmas and a Happy New Year to you

Log in issues with error messages

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