Losing my team points

monty2021 · January 2021

I changed my settings not sure what i did! now when my team scores points and stuff i am not getting any! getting reset to zero!

someone please help!! TIA

Spinnifix · January 2021

Hello to our friendly community

Did you leave your team? If the mission is at 7000 it will be reset automatically. Have you deactivated your team? I'll give you a gaming expert. He can explain it to you better.

@Freddy_Falkner

Freddy_ · January 2021

@monty2021 Hi and welcome, can you explain your issue a little more is there a certain feature this is happening on and also what device are you using

Thank you

monty2021 · January 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1328183#Comment_1328183

No I did not leave the team. i am a professional software engineer so i also know how this works. i am in the same team only. I had reset my settings due to some other issue. ever since this has started!

monty2021 · January 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1328190#Comment_1328190

I am on Mac / Chrome. So i am part of a team. before when the team gets points/ etc i also used to get it when i signed in. Like get boosters and stuff. i had to change something in Chrome setting (now dont remember what i did) i had to do it bec of zoom. so anyway now i dont get a single point from team so my performance is suffering as i was depending on boosters to help me get thru!

Spinnifix · January 2021

Hello and thanks.

That sounds very strange to me. I like to pass it on. The CM comes back on Monday and will give you an answer. Can you please tell me your ID number? Then they could look at your account and check it !!! thanks

https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it

https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook

Freddy_ · January 2021

@monty2021 Hi again, Please check your browser is up to date and clear your browser cache and restart your device and then log back in and see if this resolves your issue

Thank You

monty2021 · January 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1328343#Comment_1328343

ok makes sense will try thanks

monty2021 · January 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1328329#Comment_1328329

ID 4066094305 Thanks

Spinnifix · January 2021

Hello and thank you for your ID number. When the Cm is there, he will surely answer you. I passed it on to him! That will not be until Monday. Please be patient. thanks

Spinnifix · January 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1329191#Comment_1329191

https://soporto.king.com/contact

Hello and welcome to our friendly community

I received an answer this year. Please send an email to customer service. Please go to this link and please share everything and include your ID number there.

I hope you get help there.

Good Luck

Losing my team points

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