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Profile Picture Issue

eagleholly1
eagleholly1 Posts: 57

Level 3
in Support

Today in Candy Crush Saga I suddenly have a new profile picture that I did not upload or choose. I would like to have my profile picture restored or have the option of choosing from all the icons available. When I click on the wheel in the lower left of the screen there is no option to update or change my profile picture.

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @eagleholly1 Hi and welcome, this is normally because of a connection issue or if facebook account could be connecting to wrong account

    Please check your device and game are up to date and clear the cache from your app store or browser, log out and restart your device and then log back in and see if this resolves your issue

    Also see post below

    https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account


    Thank you

  • eagleholly1
    eagleholly1 Posts: 57

    Level 3

    Thank you so much for the excellent reply. I don't use Safari, I use Chrome, but I imagine the instructions work with both. I discovered that Malwarebytes had attached an ap to both Chrome and Edge that was preventing any of the king games from opening. I deleted the aps and could open the games, but today it is something new. I'll try the suggestions that you gave me, and see if I can find information to help me do some of the instructions that I don't understand. Thanks for your help!

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    https://community.king.com/en/candy-crush-saga/discussion/comment/1394560#Comment_1394560

    Welcome to the King Community.

    If you're playing the game via Kingdom, you can't change profile avatars directly from the mobile app. You need to change the avatar from King.com Page and to do this you need a PC.

    If you are playing the game through Facebook, then Facebook's profile picture will be your game avatar.

    However, if you tell us which platform and through which account you are playing the game, we can help you get your correct profile avatar back.

    Thanks!

  • Werner_Cichy
    Werner_Cichy Posts: 30,152
    https://community.king.com/en/candy-crush-saga/discussion/comment/1394560#Comment_1394560

    If you are linked to Facebook, your profile picture there will be adopted. If you only play with a King account, you will need to log into your game at King.com and click on the avatar image, then you can upload another image

Hey! Would you like to give us your opinion?

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