Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost my progress with Facebook
Options
Answers
-
@Todd13 Hi and welcome, try checking your game and device are up to date, log out and restart your device and then log back in and see if your levels are restored.
If not play a level to see if this forces your game to sync or please see post below for help getting your levels manually restored
Thank you
-
Hello and welcome to the community.
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.
If the game wasn't saved on any account, Player Support can restore your levels manually. First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Then click the link below:
Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away.
