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How can I restore my friends?
Bellalauren
Posts: 5
Level 2
in Support
I love playing the game, but some sort of notice came about choosing friends. I thought I choose all of them but they are ALL gone. How do I get them back? Also, I used to be able to send friends lives. Now I can only do it when they ask, but they are ALL gone. HELP!
Answers
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@Bellalauren Hi and welcome, Please check your device and game are up to date clear the cache from your app store or browser , log out and and restart your device . then log back in and see if this resolves your issue
Also check your Facebook app settings and make sure everything is active
There is also a new friends feature coming out to some people so if this is where you leaderboards and rankings are this will be that feature but it is not fully active yet
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Someone from the King community responded and advised me what to do, but I am so UNSAVVY on the internet that I could not find the area that was mentioned. I have no idea how to clear my cache. And I really am upset that I must of hit the thing that deleted everyone. Please help me get them back!
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Hi and Welcome to our Community
Please make sure your the browser is up to date
Please clear the cache and cookies on your browser to make sure the fix reaches your game.
and Please try this one
Open Facebook , click more tools and Clear browsing data and log in to facebook and open Game PRS
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Welcome to the King Community.
The candy connection feature is not working properly at the moment due to some issues and many have encountered such issues. The problem will definitely be solved and you will find some information here.
Also I've already replied to another post of yours and one post is enough for the same problem, so I'm closing this post.
Thanks!
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Welcome back😊
In fact, the community account must be confirmed with your email and is mandatory. You will get a link in your email inbox by clicking on the "HERE" option and when you click on that link your account will be confirmed. You will not find these messages once you have confirmed the account.
Thanks!
This discussion has been closed.
