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facebook and my king account are not sinhronised
![20210401_215622[1].jpg](https://us.v-cdn.net/6030983/uploads/JU1EEAE67S5S/20210401-215622-5b1-5d.jpg)
![Screenshot_20210401-215606_Candy_Crush_Saga[1].jpg](https://us.v-cdn.net/6030983/uploads/2OWF2J916F5I/screenshot-20210401-215606-candy-crush-saga-5b1-5d.jpg)
Best Answer
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@chudjenhe Issue is described in post below, only fix for this at present is to uninstall, but as a mobile device you will LOSE any stored BOOSTERS or LIVES
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Answers
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@chudjenhe Hi and welcome, Please try logging out of your mobile gam,e and restarting your device and then log back in and see if this syncs your levels correctly
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I tried logg out, but it cannot
I restarted my phone...but, again, I can't logg out and a lvl is same
![Screenshot_20210401-222031_Candy_Crush_Saga[1].jpg](https://us.v-cdn.net/6030983/uploads/ZLLJ079PXD2N/screenshot-20210401-222031-candy-crush-saga-5b1-5d.jpg)
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an...
I have same problem on pet resque saga
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@chudjenhe Issue is described in post below, only fix for this at present is to uninstall, but as a mobile device you will LOSE any stored BOOSTERS or LIVES
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ok
I will lost everything :(
Thank you
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You can still get your purchased boosters back by contacting Player Support.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
You will need your Game ID for this.
Here's how to find your Game ID.
- Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
- Select the 'My Profile' button.
- On your game profile page, double tap the King logo above, and this should reveal your Game ID.
Thank you.
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