⛔️🛠️ Oops... Not enough order targets at the start of level (fixed)

https://community.king.com/en/candy-crush-saga/discussion/comment/1567252#Comment_1567252

Ok so I have been having the oops message appear before making a move on this level. I know the developers know about the issue. I did manage to find a way to play the level but it can wind up costing a good bit of gold. If I individually buy the boosters for this level I am able to play it. At a minimum I need to buy the last booster (the random one). The level does not work if I buy the time limited booster pack. I have to individually buy each booster. If any of the 3 boosters are time limited, I get the oops message. If I use no boosters I get the oops message. If the boosters I use do not include the random one, I get the oops message.

kiara_wael

Hola. El estudio del juego es consciente de que hay algunos niveles que tienen esto y esperan solucionarlo lo antes posible

lovettf

Having the same problem with level 6215.

I am also having an issue with level 5655. I ran thru 5 lives this morning (about 10 hours ago). The level would start then give me the Oops message. About 20 minutes ago the game let me play the level twice. After I bought a booster pack I went thru 8 lives getting the Oops message before making a single move. I lost a few stored boosters this morning but I am not worried about them. What I am upset about is the $10 I just wasted on a booster pack. Those boosters are only good for 1 hour. An hour where I won't be able to play.

MajorMinimalBrowning

@LindQ 🤔..... hmm.

..... ... .. curiouser and curiouser.

LindQ

We are working on a solution, and it's taking a while since it's unfortunately more than one level that's affected. We think we have identified the problem and a possible solution, but it will unfortunately take a while to fix. So far we have identified 11 levels with the problem, this is one of them. Thanks for reaching out, we hope to get everything back to normal as soon as possible 😊

LindQ

thank you, Freddy, for your prompt response. I am hoping this issue gets resolved sooner than later,

best regards

@JamesAgostino3 Hi and welcome, Yes this issue has happened to a few levels. The game studio are aware of this and they are hoping to get this fixed as soon as possible

Thank you

I am stuck on level 6849

before I can make my first move the game abruptly ends with message „not enough target orders available“. This happens every time I start anew game before I even have a chance to make a move. There are no chocolates on this level. Can someone please help? I am unable to proceed at this point.

Many thanks in advance

james

kevnjj

Still not fixed 😡

@hbeasley Hi ann Welcome

There has been an issue with a few levels. The game studio are aware of this and are hoping to get a fix as soon as possible

Thank You

I am on an iPhone 11 Pro Max. I’ve rebooted my phone, deleted the app and reinstalled and etc but it’s still doing it! I have about 16 hrs left on three auto boosts I got awarded and I thought maybe this is causing it? But you can’t turn off the auto boosts that are timed. Ya know? You have to use them! What should I do? I don’t want to lose these 16 hrs of boosts but I don’t want to wait 16 hrs?? Maybe that’s not it though. Are you a programmer?

brandybennett

Same on 7096.

Thanks,

@s30jok Hi and welcome,

Yes this has happened on a few levels and the game studio are aware of the issue, they are hoping to get this fixed as sonn as possible

Thank you

s30jok

When I try to launch this game before I move anything it comes up with oops level failed not enough order targets. I’ve lost 11 lives and cannot do anything. I’m using iPhone 11 Pro Max latest iOS

What are your playing on and what version of the app do you have. I just opened the level on my iPhone and I see you need 60 chocolate, 25 icing and 4 cherries. The board starts with 66 chocolate and the 25 icing, so you have enough of those orders and even though there are no cherries to start - I am assuming they will appear as you play the level so there is no reason for your game to have behaved as it did. In fact after my first tow moves - I now have 2 cherries on the board.

Have you tried to replay the level since you re-installed the app? Are you getting the same error message? If you are - then can you please provide your player ID so that the studio can try and see what specifically may be happening in your game?

Thank you BearWithMe. I play this game so much that the thought of not having it for the next day or two makes me crazy. LOL can you say #Addicted?

lol. 🤪🥰😋

Hello @hbeasley and a very warm welcome to our wonderful community. I am sorry to hear this has happened to you.

We have had this type of issue before. I think there may have been an issue with this level in the past when it first came out, but I am not sure. I am sorry you lost your boosters. Your saved boosters and lives are stored locally on your device - so if you de-install/re-install your game (or get a new device) - you will lose all the stored boosters and lives you have saved. If you had paid for any- you can get those restored by customer service.

In future, before you de-install your game - I would first clear your cache, make sure you have the latest update and then restart your platform, making sure you have turned it off for at least 10 seconds and try the level again. If it happens again - then do like you have done and report it here and we can get the studio to look into it.

Posting a screenshot is exactly what we ask for because that helps the studio try and figure out the issue. What platform are you playing on (make/model, software version). This information can also help the studio figure out what went wrong.

I am tagging one of the CMs (@Crazy Cat Lad ) to see what information he may have and I will try an replay the level myself to see what happens.

Thank you for your patience and understanding.

Comments

https://community.king.com/en/candy-crush-saga/discussion/comment/1567252#Comment_1567252

kiara_wael

Hola. El estudio del juego es consciente de que hay algunos niveles que tienen esto y esperan solucionarlo lo antes posible

lovettf

Having the same problem with level 6215.

MajorMinimalBrowning

@LindQ 🤔..... hmm.

..... ... .. curiouser and curiouser.

LindQ

thank you, Freddy, for your prompt response. I am hoping this issue gets resolved sooner than later,

best regards

@JamesAgostino3 Hi and welcome, Yes this issue has happened to a few levels. The game studio are aware of this and they are hoping to get this fixed as soon as possible

Thank you

I am stuck on level 6849

Many thanks in advance

james

kevnjj

Still not fixed 😡

@hbeasley Hi ann Welcome

There has been an issue with a few levels. The game studio are aware of this and are hoping to get a fix as soon as possible

Thank You

brandybennett

Same on 7096.

Thanks,

@s30jok Hi and welcome,

Yes this has happened on a few levels and the game studio are aware of the issue, they are hoping to get this fixed as sonn as possible

Thank you

s30jok

Thank you BearWithMe. I play this game so much that the thought of not having it for the next day or two makes me crazy. LOL can you say #Addicted?

lol. 🤪🥰😋