Chocolate Box Gone!!

@Crazy Cat Lad What I would prefer is a coherent response to an issue that has upset a lot of people.

I have had the Chocolate Box since I started playing CCS, and like most of the people on here I have not had any issue with it causing my game to crash.

Additionally I cannot find any posts on this site complaining about the Chocolate Box causing issues in the game. I find that odd as just about every other post is a complaint about something.

We have a Kingster providing us with changing dates and also stating that the Chocolate Box is going to be returned in the same condition as it was before it was removed. But then we have our Community Manager's telling us the opposite and the Chocolate Box is actually going to be returned in a new and improved condition. The contradictory nature of these statements don't lend themselves to earning the trust of your community.

Consider this: Taking your information at face value your statement implies that if the original issue hadn't been so complicated we would have received the Chocolate Box back on April 29th only for it to be updated very soon after by a new and improved version. This doesn't seem likely, so again your information comes across as contradictory.

I never said that I felt insulted, I said that your statement comes across as an insult to the many people that have lost the Chocolate Box to now be told that they might not be getting it back because the 'new improved' Box is only going to be released slowly. If you can remove the Box from everyone at once then it is only fair that you replace all at once.

Also consider things like Candy Connections & The Daily Treat Calendar reset issue. Both of these issues have been ongoing for a long time, but nothing has been done about them. No communication beyond first statement. Along comes the Box with an issue that hasn't bothered anyone and it is removed in an instant to rectify the issue. Why can't the same user friendly approach be applied to Candy Connections? Hopefully it will be obvious why all of this leaves a 'bad taste'.

@Alienscar Me and @Crazy Cat Lad recieve the same information, but information sometimes change with time. The aim was to get it back at one date, without changes, but it was harder than foreseen to solve the issue. The responsible team also took this opportunity to get the new version (that has been tested by players already, and they really liked it!) out for everyone.

I'm actually glad that you haven't seen any complaints about crashes, because we want to stop them from happening. We rolled out a new update and saw immediately that it caused crashes, we identified the issue and the disabled the function. Candy crush has thousands of players, and we want to keep the game available for everyone without crashes 😊 You not noticing anything yourself or seeing anyone that did means we fixed the issue quickly enough to cause a problem for as few players as possible, a job well done from the team releasing the updates, don't you think? 😉

they're fibbing ..... I doubt the box will return. They've given us several dates and still no chocolate box. I give up .....

Exactly. They didn’t want to say they had been hacked.

I recently played on a team where one player consistently scored 2,500 points in the first hour of a new game. Of course that’s impossible, but that hacker continued unstopped for about a month.

I am having the same problem with this weekend's game. Can anybody explain how a player can win thousands of green candies in a few minutes? This is not the first time.