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Progress Synchronisation isn’t working

Lera610
Lera610 Posts: 7

Level 2
in Support

I have tried every troubleshooting tip you had to offer to resolve this issue but have not achieved anything out of it, so please don't send me the same links again and again and resolve my issue. My current level is 7746 on both iPhone 6 & 8 - they’re my daughters phones. But, I’m on level 7686 on my iPhone 11! When I login on the laptop with the same Facebook account of course, I’m again on level 7686. I tried everything and I can't sync my progress. Please look into the matter and help me to resolve this bug.

Thank you

Answers

  • kiara_wael
    kiara_wael Posts: 157,001

    Hi and Welcome to our Community

     Please Email this to our Player Support Team here. and tell your Game ID there.

  • Freddy_
    Freddy_ Posts: 68,477

    @Lera610 Hi and welcome,

    Does you daughter play the game on her phone with the same or a different account ?. As sometimes if you play two accounts on the same device they can merge

    Have you checked the game ID's of each game to see if they are all the same

    Thank you

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/340944/progress-synchronisation-isn-t-working

    Welcome to the friendly King Community.

    The problem isn't with your phone or computer, it means your game progress isn't syncing with the server from the device where you passed levels 7686 to 7746. In that case, you need to check if your game is fully connected to the server on the device that you are at level 7746. If you have a connection problem with the game app, you will not be able to access the Daily Booster wheel or exchange lives.

    Let me know if you have access to these features and I look forward to hearing from you.

    Thank you!

  • Lera610
    Lera610 Posts: 7

    Level 2

    Thank you for all replies. I emailed the support team and they were absolutely amazing! They had to reset my account back to level 1 and then put it back on level 7746. That forced my games to synch again. And it worked! Now I’m on the same level on all my devices. Thank you again!! X

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