Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
When I try to play it says error trying to connect to Amazon Appstore.
Best Answer
-
Hi guys!
I have reported this issue to the Gamer Team and they are looking into it already.
I will post any news or updates on this on this thread as soon as I hear anything from the developers.
7
Answers
-
I have a Kindle Fire and I get thefollowing Connection error when trying to access Candy Crush
"An unknown error occurred connecting to the Amazon Appstore"
Please advise when you anticipate this will be sorted out
Many Thanks
Gail
3 -
Hi and Welcome to our Community
Please check this page
2 -
My Kindle Fire Serial Number is D025 AOAO 3196 027P
0 -
My kindle fire Serial # is D025 AOAO 2427 OP69
Keep getting error message "an unknown error has occurred connecting to Amazon app store"
0 -
Unfortunately after the latest developer update, Candy crush will not load fully, getting halfway and then a message pops up that there is an error connecting to Amazon Appstore.
0 -
@RGB9903 Hi and welcome,
Check your device and game are up to date, log out and restart your device and then log back in and see if this resolves your issue
If not you probably have the long standing connection issue and at present there is no fix for this. You can try contacting customer support to see if they can help you, but at a guess you may have to uninstall and reinstall the game, but if this is a mobile device you will LOSE any stored BOOSTERs and LIVES if you do this
Thank you
0 -
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
0 -
Problem with candy crush saga I opened yesterday morning and it had a connection error unknown error occurred connecting to Amazon Appstore and I have to hit quit or help and the help says I already have Amazon Appstore I cleaned cookies and cache and unloaded and reloaded candy crush saga many times
0 -
@JeannieDolan Hi and welcome,
Hi and welcome, can you post a screenshot of the error message you are receiving, as not some thing that sounds familiar at the moment
Thank you
1 -
Connection error
An unknown error occurred connecting to.
Amazon appstore
Help Quit ..
It looks like this I don't know how to screen shot sorry also it's only on my kindle it's fine on iPhone
0
