Part of board is blocked

PBJ70 · June 2021

I'm on level 3575. When I reach 'sugar star' status, the notification blocks part of the game!! HELP

🙁

kiara_wael · June 2021

Hi and Welcome to our Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Freddy_ · June 2021

@PBJ70 Hi and welcome,

Check your device and game are up to date, log out and restart your device and then log back in and see if this resolves your issue.

If not can you please post a screenshot of the issue

Thank you

shabetei · June 2021

Having the same issue - here is the screenshot:

Boybinary · June 2021

Ha

Alienscar · June 2021

https://community.king.com/en/candy-crush-saga/discussion/342374/part-of-board-is-blocked

I have only ever received Sugar Star status through the Sugar Rush at the end of a level. Sugar Rush means that the game has essentially finished, and I can no longer make any moves. This being the case why does it matter if one or two candy are obscured by the Sugar Star message?

Sukanta_Biswas · June 2021

https://community.king.com/en/candy-crush-saga/discussion/342374/part-of-board-is-blocked

Welcome to the friendly King Community.

If you can show us a screenshot of the problem then we can find out the cause of the problem.

https://community.king.com/en/candy-crush-saga/discussion/comment/1662966#Comment_1662966

As a rule, the Sugar Star pop-up should disappear as soon as it arrives, Is the pop-up stand by in your game?

arwen777 · June 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1663413#Comment_1663413

I believe that @PBJ70 and @shabetei are referring to the exact second they reach the high score. You can achieve sugar star status even at the beginning of a level if you are lucky or have many boosters in the board.

PBJ70 · June 2021

Does this help? First of all, it's distracting. And it's difficult to tell how many of those hammers or whatever there are. Anybody else experience this?

José_Savelkoul · June 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1663434#Comment_1663434

I think it's related to this post: https://community.king.com/en/candy-crush-saga/discussion/342474/sugar-stars-banner-glitch#latest

stevendow · July 2021

I have completed the suggested troubleshooting and fix steps and it’s still happening. What’s further frustrating is after attempting the suggested fix, I played the game to see if the fix worked and ended up losing several boosters from the ones selected before playing the round as well as boosters selected during game play because the board was blocked and I lost. Can these boosters be gotten back?

Part of board is blocked

Answers

Categories