Can I delete my Game?

Terra76 · June 2021

Hi, for some reason does my game not work anymore. I do not get the Fantastic Five back. I also left my friends but they still show up on my game.

Can I delete my game and start a new one with the same E-mail addresse or can it be reset and will then work correct?

Any help is appreciated.

Freddy_ · June 2021

@Terra76 Hi and welcome,

You can uninstall and reinstall and it should solve any issues you are having but if it is a mobile device you will LOSE any stored BOOSTERS or LIVES

or alternatively you can get your game reset to level 1 by customer support, but this is not guarenteed to get your game to work correctly. unless you do the uninstall as well

https://community.king.com/en/candy-crush-saga/discussion/310707/reset-the-game-back-to-level-1

Thank you

Terra76 · June 2021

Thank you for the answer. I can not delete and reinstall the app because other family members using my pc and mobil.

Can Support just delete my game and King account?

Freddy_ · June 2021

Hi @Terra76 Yes they can reset you game

Sukanta_Biswas · June 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1671680#Comment_1671680

Welcome to the friendly King Community.

Of course you can delete your game account, but to do so you need to contact our player support. You can contact Player Support from the Games menu, you can also contact Player Support by clicking HERE.

Thank you!

Terra76 · June 2021

Thank you for your answers. I send them an e-mail and hope they will give me an answer and help me to delete the account. 🙂

Can I delete my Game?

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