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Linking Community and Game Login
Colleen Companion Welsh
Posts: 997 
in Support
When I log into King Community it keeps asking me if I want to link my community and game login details. When I try to do this it keeps giving me an error message which appears to be related to my UserID which I cannot change.
Questions: 1. How do I change my UserID 2. Is there any advantage to linking community and Game Login
Thanks
2
Best Answer
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@Colleen-12 Hi and welcome,
Looking at this it is something a CM will need to look at as it is because the minus sign in your username, You can currently only use an underscore for your username and not the minus sign. So they may need to change your username for you to be able to link accounts
Will tag CM's @Crazy Cat Lad @Pounawea to see if they can help you with this
Thank you
2
Answers
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@Colleen-12 Hi and welcome,
Do not believe you can change your user ID unless it means your user name and i have had the pop up but not accepted this yet as not sure if it will cause any issues with the game or not, but there is little information on this.
Maybe @Crazy Cat Lad can get us some information on this
Thank you
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Hello @Colleen-12 Strangely there is no mention of having to use your UserID to merge your accounts in the official announcement, so I can only guess that your message mighr be linked to confirming your email address. Here is what is supposed to happen when you merge your accounts
So, how do I link my accounts?
Once you are logged in or have signed up, you will see the following pop-up (with your username):
You then click Yes, take me to my profile.
Once there, you will have to click on the box under "Link my Community and Game login details" and then click on save (important: you need to click save in order to link the accounts).
Please note: You need to confirm your email when you have your account created in order to link the accounts fully.
And that's it! With those simple steps you will be linking your King Game Account and your Community Account.
As for whether or not there is any advantage to merging have a look at the OFFICIAL ANNOUNCEMENT and see what you think.
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I keep getting the same error message with my Username when I try to link my accounts. It asks for my Username not my email when I am directed to the login screen above.
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Can you post a screenshot of your issue please @Colleen-12. It is difficult to tell from your description, but if I had to guess it sounds like the user name you are trying to use doesn't match the email you are using.
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Hi @Colleen-12 Please show us a screenshot to find out if you've got a login page or a linking page without having to type your email.
Thank you!
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so my email is already there that is associated with Colleen-12 and when I try to save it keeps giving me this error message for my username and will not link the accounts. thanks
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@Colleen-12 Hi and welcome,
Looking at this it is something a CM will need to look at as it is because the minus sign in your username, You can currently only use an underscore for your username and not the minus sign. So they may need to change your username for you to be able to link accounts
Will tag CM's @Crazy Cat Lad @Pounawea to see if they can help you with this
Thank you
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Thank you for the screenshot. First, you cannot manually change your username but our CM can help you change your username. Second, I guess your username is probably not being accepted due to an error and I will report the matter to my team.
Please wait a bit, we'll get back to you tomorrow.
Thank you!
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Has there been any update to getting my user name updated to link my accounts.
Thanks
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@Colleen-12 Hi send a personnel message to @Crazy Cat Lad Explaining your issue and i am sure he will resolve this for you as he may have missed the tag
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