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@Elleinad_Nippot Hi and welcome,
Looks like you may have the long standing connection issue.
Try checking your device and game are up to date, log out and restart your device and then log back in and see if this resolves your issue
If not i fear you may need to do an uninstall , but as this is a mobile device you would LOSE any stored BOOSTERS and LIVES
I would try customer support first to see if they can help with the issue, but it may be the same result
Thank you