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Login issue

ChulabellaChulabella Posts: 2 Newbie

I an getting error message saying my email and password combination is incorrect. Can someone please assist

Answers

  • kiara_waelkiara_wael Posts: 66,571 Candy Moderator
    edited July 27

    Hi and Welcome to our Community

    Ty to clicl forgot pasword , if cannt Please email Player Support

    To send an email, please tap the Settings in the game and then the '?' to get to the Help Center where you can contact Player Support from.

    If that doesn't work, please use the form here to send an email.

  • Hey! Would you like to give us your opinion?

  • Honey_5708Honey_5708 Posts: 30 Level 2

    Hi I would like to suggest you to wait or try it again in a different way. Once again check your email and password. Even I experienced this type of error. But later on I went through this....

  • ChulabellaChulabella Posts: 2 Newbie

    I did click on reset and it says my password was successfully changed and when I go to login I get email and password combination does not match

  • Sukanta_BiswasSukanta_Biswas Posts: 22,588 Candy Moderator

    Welcome to the King Community.

    You need to make sure you are using the correct email or password again as capital and short letters can be a problem. If you are sure you are typing correctly but the problem is the same then you need to contact our player support to find a solution.

    Thank you!

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