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Connection Error - An unknown error occurred connecting to Amazon Appstore.
mlhaynes02
Posts: 8
Level 2
in Support
Hello Gamers,
I'm receiving a connection error when starting up Candy Crush Saga on my Amazon Kindle Fire HD. See screen shot below.
HD tablet. I'm running version 1.208.0.1
I cleared cached, I uninstalled and reinstalled the app, I did hard restart of my Kindle Fire HD. I contacted Amazon and they said to set the device to the factory settings but if I do this, I will lose all data and will need to reload all apps.
I'm running Candy Crush Soda and Candy Crush Jelly OK
I sent email to candycrushjelly.techhelp@king.com and they sent back an email to join this community.
I saw the same error reported in this community. See links below.
😣
Answers
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@mlhaynes02 Hi and welcome,
Looks like you have done everything you can possibly have done to try to resolve the issue. Unfortunately at present i do not think there is a fix for the issue and all you can do is be patient and hope a fix is found for the issue on kindle devices
