Refund

Did you click on "Continue with cost of 10 gold bars"? That will only give you so many more free moves, usually 5, sometimes more. If you still can't finish with the extra moves you have to re-do the level. Purchasing the gold bars does not guarantee finishing the level. Purchasing the gold bars is really only useful when you have only a little more to do to finish the level, otherwise it is a waste.

That's the issue, bars were purchased to complete the level and it just reset and lost the game 😪