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Refund

quantequante Posts: 2 Newbie

I purchased Gold bars and boosters to finish a level. It used my bars and never let me finish my level and trying to make me play the board again.


Answers

  • LyndallDLyndallD Posts: 98 Level 2

    Did you click on "Continue with cost of 10 gold bars"? That will only give you so many more free moves, usually 5, sometimes more. If you still can't finish with the extra moves you have to re-do the level. Purchasing the gold bars does not guarantee finishing the level. Purchasing the gold bars is really only useful when you have only a little more to do to finish the level, otherwise it is a waste.

  • Hey! Would you like to give us your opinion?

  • maryjane117maryjane117 Posts: 536 Level 3

    @qu@quante this also happened to me today! The game just reset itself and my game was lost, of course cuz I was finally doing well. I'm going to email King Support about this, you should also. They are usually very helpful and quick to refund you.

  • maryjane117maryjane117 Posts: 536 Level 3

    That's the issue, bars were purchased to complete the level and it just reset and lost the game 😪

  • quantequante Posts: 2 Newbie

    Yes I completed the purchase that's 2nd picture with the PayPal. It reset frozen and never went back to use my 5 extra moved nor boosters

  • kiara_waelkiara_wael Posts: 61,540 Candy Moderator
    edited August 23

    Hi and Welcome to our Community

    Please remember to use a nice and friendly tone in the Community.

    Breaking the house rules may lead to that you will get blocked from the site. You can find the house rules HERE. Thank you

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