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Why do i keep getting asked for my date of birth?

John_Sanders
John_Sanders Posts: 147
in Support

I keep getting asked for my date of birth my account is linked to Facebook so my date of birth is already available to see

ยซ1345

Answers

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,342

    Hi and welcome!

    You keep getting asked by community.king.com ?

    If you have any screenshot, we can help you better!

    Btw, I never provided my date of birth to the forum and there is not a feature like this here, as I know!

    My account is also linked to Facebook!

  • Alienscar
    Alienscar Posts: 16,464

    @John_Sanders It is obviously a new feature that is being rolled out as I got the same message as well. It won't let you progress to the game unless you enter something.

    The reason behind the request would seem to be age related regulations. To be honest all that was needed was an 'are you over 21' option rather than asking for everyones date of birth.

    Screenshot_2021-08-26-12-50-31.png


  • shellb81
    shellb81 Posts: 12

    Level 2

    I had this too today and accidentally mistyped the year and now I can't access the game. I'm well above the age limit. Is there a way around this without losing my progress?

  • Linda_32SWIM44
    Linda_32SWIM44 Posts: 7

    Level 2

    I had a request to write my date of birth, however, I typed the days date by accident and now no matter how many times I go through the support, redo my log in then return to my candy crush it says oops you cannot play get in touch with support and says the same thing/s all over again.

    Fed up of trying now ๐Ÿค”๐Ÿ™„

  • shellb81
    shellb81 Posts: 12

    Level 2

    I have put a message in to support tonight. Do they take long to get back to you?

  • arwen777
    arwen777 Posts: 1,394

    @shellb81 they usually send an automated message in a day asking again if you need help! ๐Ÿ™„ Make sure to answer to them above the line they point out. Otherwise, you'll keep getting the automated message for ever! ๐Ÿ˜’

  • shellb81
    shellb81 Posts: 12

    Level 2

    Where does that message get sent to please? In the app? I messaged them via my phone

  • arwen777
    arwen777 Posts: 1,394

    I'm afraid I have no idea! ๐Ÿ˜ฌ I always contact them via email, so they respond there.

  • Linda_32SWIM44
    Linda_32SWIM44 Posts: 7

    Level 2

    Thank you ๐Ÿ™‚

  • Linda_32SWIM44
    Linda_32SWIM44 Posts: 7

    Level 2

    I have sent another email with a screen shot now, fingers crossed!

Hey! Would you like to give us your opinion?

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