Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Hello I need Help to sync Facebook account !
Best Answer
-
Hi Halim006
I hope you are in good health.
Actually i can see that our friend @arwen777 have given you the accurate information on this. Your game was previously synced with your facebook account. It can not be synced with another facebook account.
Please start a new game and connect it to new facebook account. Then send our customer support the new ID of your game and tell them to recover your progress manually where you were playing the game. For example level 4567 or whatever.
They will manually update your game to that level.
I hope it will help. You can still ask anything if not clear.
Thanks and have a lovely time ahead.🌼
1
Answers
-
click on your profile on the game andd it tells you where to click
2 -
Hey! Thanks for your Replay
i got this msg
"Score and progression sync
You have already synced your progress"
this is my old deleted account on Facebook how i can remove it ? !
0 -
@Halim006 unfortunately you can only sync one king account with one facebook account, so if you had a game synced with you facebook account it is not possible to sync it again with another king account!
If you previously did not sync your Facebook account with a king account and you are doing this now the king account will sync with the level progress you had for Facebook
You will need to get your manually reset by customer support with your link games, as they do this through your game ID.
1 -
-
Thanks i just did it but i got this Mail !
"Thanks for writing in! Let's get you back to enjoying your game. We've automatically matched a guide that we think will help you. If the answer below doesn’t fix your issue then please head to our Community site. You can find the link at the end of this email."
What should i do ? :)
0 -
Hi @Halim006 , If you have King Account, You can sync with new Facebook , but you need a PC to do this
Can I sync my progress between Facebook and King.com?
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
- Go to the King website at King.com/games
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
Please sign out of the game and back in with the King account details to make sure sync correctly before deleting facebook
1 -
- Score and progression sync
- You have already synced your progress.
1 -
Hi Halim006
I hope you are in good health.
Actually i can see that our friend @arwen777 have given you the accurate information on this. Your game was previously synced with your facebook account. It can not be synced with another facebook account.
Please start a new game and connect it to new facebook account. Then send our customer support the new ID of your game and tell them to recover your progress manually where you were playing the game. For example level 4567 or whatever.
They will manually update your game to that level.
I hope it will help. You can still ask anything if not clear.
Thanks and have a lovely time ahead.🌼
1 -
Hey! @aijaziqbal thanks 4 ur Replay,
i just did right now what you said and created a new account, waiting to move my last level :)
Thanks a lot
1
