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🍫 Chocolate Box - Server error!
Crazy Cat Lad
Posts: 14,123 
This error message above seems to appear in many games in the Chocolate Box.
The same issue is also causing that the feature do not appear at all in the game for some players or suddenly disappearing.
The issue is being looked into and hopefully fixed soon.
I will post any updates or news about the issue on the page here. Please stay tuned and thanks for your patience!
Best Answer
Answers
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No, as I stated in my email I'm playing Candy Crush Saga at king.com on my laptop without any problems. The server error message is ONLY on the Chocolate Box icon. I cannot apparently connect to my chocolate box to collect my prize for collecting the chocolates. I have played for many many months and this has only popped up for the last three days.
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Welcome back to the King Community.
We're very sorry for your sudden problem and this is probably due to a technical problem with your game. However you can follow few troubleshooting steps below.(If you are using Windows 10 game app)
Check app update - log out game - Restart device - Open game and Log in.
If you do not find the solution through these steps or if you got such a problem on the Kingdom platform, then please contact our Player Support.
Thank you!
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Hi and welcome to our king community.
Normally the above steps by kiara do help this. Sometimes slow internet is the cause of server connection interruption.
Please try to use the data mode or check your internet connection. Which might help you.
Also please let us know which device you are playing on.
Thanks and have a lovely time ahead.
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Welcome back to the King Community.
If you have already followed the troubleshooting steps outlined above but still can't find a solution, please contact our Player Support as this may be a technical issue with your game.
You can contact our Player Support via the Help Center option from the Game Settings menu.
Thank you!
This discussion has been closed.
