Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Really sorry to hear that you are having problems with your games, I can feel your pain! Try these steps below, it should resolve the problem for you:
Please close all game apps and restart the device
b. Please check for any updates for your device and apps: https://support.google.com/googleplay/answer/113412?hl=en
c. Clear the cache frequently using this sequence: Settings > Apps > (Name of the game) > Clear cache
d. As a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook at this stage will be lost. However, all the progress that is currently saved on Facebook can easily be retrieved, once you have reconnected the device successfully).
I hope this helps, let us know how you get on!