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Why can’t I log into king acc on candy crush?

terez1terez1 Posts: 1 Newbie
Hi I can’t log into my king account on candy crush but I can on all my other king games. It keeps asking for my password and I put it in and it says there is an error. I tried to log out of it but it keeps telling me there is no internet connection which is not right I have full connection. I sent a ticket to customer care and I haven’t received a email back the ticket number is 8810698. Plz help as this has been going on for a couple of days and I can’t play the game properly. Thanks terese
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