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🍫 Chocolate Box - Server error!

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Answers

  • Elli_Papaioannou
    Elli_Papaioannou Posts: 1

    Level 1

    Hello.

    I faced the exact same problem today. My internet connection was fine. It showed the connection problem and then connected but my rewards from the special chocolate box never appeared

  • Libzcat
    Libzcat Posts: 4

    Level 1

    I had 3 out of 4 rows finished in the deluxe box. I was well within the time limit. Logged on this morning and it was gone

  • kiara_wael
    kiara_wael Posts: 156,998

    Hi and Welcome to our Community

    This issue has been reported. meanwhile Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

  • Paula2312
    Paula2312 Posts: 4

    Level 1

    Exactly the same issue....I get the notification bar at the top which shows I've collected everything for the deluxe box level 2, but can't open box. On Android phone, internet is fine and done the troubleshooting....

  • LadyBug0706
    LadyBug0706 Posts: 1

    Level 1
    144D0D69-4FC9-40A1-BE37-E7A9A9EAE1DD.png

    I’m having the same issue and have done all of the steps. When I updated the app, I lost the 4 1/2 hours that I still had left in boosters (bomb and stripes). Totally PO’d. I’m on an iPhone.

  • jadowner3285
    jadowner3285 Posts: 3

    Level 1

    Same problem for at least a week now. I’ve tried all the above steps and my internet is stable.

    4E46A9FA-B7A7-48CB-8E96-372486D189AA.png


  • nancyrnmom72
    nancyrnmom72 Posts: 2

    Level 1

    I have done the above steps and having same issue. I've earned the special chocolate box but it won't let me collect my reward due to server error which is wrong. No issues with anything else. Help!

  • candylf2021
    candylf2021 Posts: 4

    Level 1

    I have completed the steps above. The chocolate box still will not open. When I open Candy Crush to play, The chocolate box has an explanation mark in the corner. Then when I click on the !(explanation mark) it goes away. Then the chocolate box still will not open. It moves from side to side in a very, very slow motion. The chocolate box been unavailable for weeks for me and based on the comments other people are having the same problem. When is this going to be resolved. Is a system error? I play on a HP computer.

  • chelsief
    chelsief Posts: 3

    Level 1

    I too am having the same issue! I’ve done all the steps they said and nothing has worked

  • reyroxx
    reyroxx Posts: 1

    Level 1

    I'm having the same issue as well on my Android. I've followed all the troubleshooting tips.

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