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I have completed the steps above. The chocolate box still will not open. When I open Candy Crush to play, The chocolate box has an explanation mark in the corner. Then when I click on the !(explanation mark) it goes away. Then the chocolate box still will not open. It moves from side to side in a very, very slow motion. The chocolate box been unavailable for weeks for me and based on the comments other people are having the same problem. When is this going to be resolved. Is a system error? I play on a HP computer.