Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
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Answers
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@SigaM Hi and welcome, Check your device and game are up to date and log out and restart your device and then log back in and see if this resolves your issue
Also try disconnecting your wifi while in the game for 30 seconds and then reconnect to see if this helps
If not please see post below, this issue is being investigated but is a complex issue and we have no time frame at present on a fix for this. Game IDis no longer needed but they helped identify the issue
Thank you
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Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
or Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
