Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Candy Chronicles is stuck, will not move on 8/8
Best Answer
-
You will only get a discount offer from Candy Chronicles, also skip the feature if you don't want to make any purchase.😊
0
Answers
-
Hello @TracyG , greetings and welcome to the King Community!
If you are on a mobile device please do the standard trouble shooting.
->Log out, update your game application, restart your device and login, if playing through browser please clear cache / history. And login again.
Win 10 should auto update but you may have clear "cache / history" if you are playing through a browser.
Please do not uninstall the app, you will lose boosters and gold bars as they are stored in your device memory
Also Note: A new game update is scheduled to be released Oct 13. This may fix your issue
Please let us know if this helps you
Kind regards
0 -
Thank you, as the restart did not work with logging out and back in.
1 -
Hello @TracyG , good to hear from you! 😀
My Candy Chronicles is stuck and will not move from 8/8, but I continue playing my game on Windows 10 device.
What kind of device are you using?
General update info below
First install any updates for both your device and game app. Then clear the cache/history of your web browser. Then follow the steps below.
Open your Saga Game / Select Profile / Select Log Out / Close the app / Reopen the app / Log back in to your profile / Open the game.
Remember to not uninstall the app, you will lose boosters and gold bars as they are stored in your device memory
1 -
Welcome to the King Community.
Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it.
For instructions on how to take a screenshot please visit here 👇
Thanks!
0 -
Here to go
0 -
According to your screenshot, you have collected each Kingdom's History scroll. In this case you will get a sweet discount for purchase if you click on the feature.😊
0 -
Yes, but I don't want to purchase, this has not happened before.
0 -
You will only get a discount offer from Candy Chronicles, also skip the feature if you don't want to make any purchase.😊
0
