I Was Unfairly disqualified from the All Stars Tournament!!

On the 18th of October I finished the wild card feature in first place. I received a notice right afterwards stating "Congratulations you have qualified for the Simi Finals." I logged on the 19th and 20th October to play in the second round of the Wild Card feature. There was NOTHING containing to the All Stars Tournament at all. I logged in the the 21st of October to play in the Simi Finals assuming I qualified due to not having access to the second Wild Card feature. It won't allow me to participate in the Simi Finals. I never had a chance to properly qualify for the Simi Finals. I have contacted King about this issue at 12:00pm on the 21st and was asked to send a screen shot of my 1st place win on the 18th so they can look back in their server logs. I informed the King associate that I do not have screen shots. I was told they would send in a report and look into this matter. I asked them to please put a rush on it so I could have a chance to participate. I still have not received a response. I know that kings does not need a screen shot of my 1st place win in order for them to look at the sever logs. I know I am not the only player who has had a similar issue. Kings launched a update on Tuesday October 19th. There are reports of crashed servers world wide between October 19th to October 21st. Due to these crashed servers I have lost my chance to Compete in the All Stars Tournament as has probably hundreds if other players. Us players deserve compensation and a chance to fairley compete. King should of never release a update in the middle of a country wide tournament. Now I know the common person most likely won't get enough attention to have anything done about this. Well I have a corporation specializing in gaming. I am a Game Content Creator I live stream on multiple platforms. I personally know multiple well known Game Content Creators who live stream on multiple platforms. I will make this issue known if King dose not give those player who where unfairly cheated out of the chance of completing in the All Stars Tournament competition and a fair chance to compete in the Tournament. The All Stars Tournament needs to be put on hold immediately. All players participating in the All Stars Tournament who was affected negativity by this update should be compensated with in game currency or boosters. The All Stars Tournament should be reheld at a latter date when it is confirmed that the issue with the servers which was most likely due to the update has been fixed. Once the the issue is confirmed to be fix the All Stars Tournament should be restarted inorder to give all the players a fair chance. Kings Candy Crush Saga should also make a public apology for irresponsibility releasing a update in the middle of a Tournament. Updates of all type are unpredictable so to release a update when your server activity is higher then it has been in years is extremely risky. Then doing it when you are hosting a country wide Tournament is extremely irresponsible.

To anyone who has been negatively affected by this update and the corresponding sever crashes while participating in the All Stars Tournament and as a result had or is currently having issues or has been unfairly disqualified please leave a reply sharing your experience. We will make this known and make sure that Kings Candy Crush Saga is held responsible for their mistake witch has caused hundreds of players to loose their game progress/in game currency/in game boosters/and position in the All Stars Tournament.