in my mobile I reached 4118 but in facebook its still in level 11 only, i connected my account in facebook but still not updating.
Can you help please.
There is nothing to fear and you will have each level but each old level will have two stars. For example, you passed a level with one star and another level with 3 stars, but after resetting, each level will have two stars but you will not lose any level😀
Go to the game's Start Menu, then Settings - Help Center - Game progress - Game did't save - Scroll down - Contact us and send them an email.
Of course mention there what level you were at.
The contact form will be as follows.
After you send the mail, you will receive an email from Player Support😎
Of course we will be happy to help you. However, if you do not get the solution from the player support, we will solve your problem😀
I hope to hear from you soon and thank you in advance for your cooperation!
Sukanta_Biswas special thanks to you.
my issue fixed with customer support
Really appreciate and thank you.
Hi and welcome to the King Community!
Please try all the options below to resolve the issue:
*Also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.
Welcome to the King Community.
Please, edit your comment and remove personal data, for your security reasons the community do not want personal data such as email or Contact number to be published.😊
Can you show me a screenshot of the game map from your Facebook platform?
Thank you for your advice, the personal data removed from this post 😘
Now I reached the level 4131, but still showing in facebook as level 11, not sync.
I updated the ipdad and the applications (facebook and candycrush), i tried to log out and login but still not updating in facebook.
Please find the screenshot.
Hmmm, according to this screenshot your game progress is safe😉But I want to see another screenshot where you are at level 11😀
I opend the game inside facebook website, find the screenshot.
Please renew the app permission by clicking HERE then let me know if the problem is solved😀
i did the steps but still showing the same level 11 after i relogging to Facebook
Did you seen app permission was expired?
Can you show me a screenshot from there?
it was active since 2018
and this is after re connect
really strange 😂
i scroll up and i saw the level 4131 is there, i played and win 1 level
now am in level 4132
but as you can see from below, its showing again that am stuck down , the level 4132 is opened for me to play, but my name still stuck down in level 11
I can see that you have completely removed the game from Facebook so your game progress has also been removed which started in 2018. I'm afraid your game progress has been corrupted and in that case you need to reset your game progress from our Player Support.
but in my ipad its showing the level 4131 and its working fine, but not sync with facebook, if i lose the app I'll lose all my levels
is there any solution to sync from my ipad to facebook , i cant reset and lose all my levels its more than 4000 levels for couple of years of playing.
is there any solution or i need to delete my most lovely game from my life ?
coz i cant start from zero 😥
I guessed it before.😂Lots of your levels are corrupted and there are no stars in the levels🤣
The only solution is to reset the game progress and of course you can play again from 4132 level.
If you reset game progress from Player Support, all your game progress will be erased and you will automatically have 2 stars in every level. This will mean that none of your gold pin or high scores will transfer, but you are able to continue from where you left off.
I can explain the next steps if you want😊
yes please explain, coz am really afraid to delete or reset the game, if i lose my 4k levels i'll cry 😂
Hey! Would you like to give us your opinion?