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Lost progress from approximately level 3500 to level 1

kaylaboo Posts: 6 Level 2
edited October 2021 in Support

I was on approximately level 3500 and accidentally logged out of candy crush.

Now it has taken me back to level 1. Please help !


  • kiara_wael
    kiara_wael Posts: 120,574 Candy Moderator

    Hi and Welcome to the King Community

    If you suddenly are back to level 1 or the game has been lost, check HERE

  • kaylaboo
    kaylaboo Posts: 6 Level 2

    Hi, Thanks you for your reply.

    Unfortunately I had no luck trying to restore the game on facebook.

    Should I try logging out of King and then back in? I'm afraid to log

    out of anything now since that is how I lost my games to begin with.

    Would really appreciate any help, as you can image being on approx

    level 3500 I've been playing for years and would hate to give it up

  • DeathKittenDKG
    DeathKittenDKG Posts: 24 Level 2
    edited October 2021


    It more then likely has to do with the world wide server crashes that started on October 19th due to Kings irresponsibility releasing a update during highest known server activity in like 5 years and during the middle of a country wide Tournament. Multiple people have had issues with losing game progress, losing in-game items, and being kicked from or disqualified from from the All Star Tournament due to not fault of said players. Multiple people have attempted to contact King about this issue to witch they have ignore every attempt made. The mods of this community have also been repeatedly contacted and asked to make a post about the issue to warn players, it seems those attempts of contact have also been repeatedly ignored.

  • kaylaboo
    kaylaboo Posts: 6 Level 2

    Follow up to my lost level plea. I used the "contact us" button at the bottom of the page

    and received quick help from Brandy and my lost progress has been restored.

    Thanks to all!

  • hechicerilla
    hechicerilla Posts: 10,355 Legend

    Brilliant! 👍

    I'm very happy to hear it.

    We will remain here for anything you need.

    Thank you and keep enjoying

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