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That's a good question and support won't give an answer! It's not your phone it's an issue on their end... EVERYONE thinks they should compensate players for loss of prizes but support seams to care less! Everyone started having problems right after they started the Khloe Kardashian theme.... Don't waist your time contacting support.. everyone has been there, done that!
I hear ya! EVERYONE is having that problem! For almost a month but the tech people could care less! No compensation for lost prizes and no fix! If they're going to let it be like that then they should just do away with it! At least that way players won't have to be reminded that they're missing out in special candies every time they win a game!!! RIDICULOUS!!
Hi and Welcome to the King Community.
At the moment there are some server related issues with the chocolate box and work is underway to resolve the issue. and Investigated. A post on this topic already exists in our community and your post will be attached to that post so I'm closing this post for now.
You will find the complete information in the link below.
Thank you