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📱 Portrait Mode only available October 2021

JBH100
JBH100 Posts: 7

Level 2

edited February 2022 in Support

This afternoon, CC has switched to portrait mode on my iPad. No other app is doing this.

I’ve tried locking the screen to no avail.

Anyone any ideas as to how to fix this?

thanks

JBH100

Best Answers

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Answers

  • Brianlam
    Brianlam Posts: 9

    Level 2

    For years I have been able to play on my iPad in landscape orientation, today Oct 25 I log on and you are forcing me to play the game in portrait orientation. THIS IS NOT CONVENIENT OR ACCEPTABLE.

    If I wanted to rotate my screen that should be my choice not yours. Now put put it back so I can continue playing my game.

  • Try turning off Portrait Orientation lock/Auto Rotate on your device and that's it! It's simple. If people play on computers they will have the landscape mode. That's the simple tip I'm giving you.

  • Brianlam
    Brianlam Posts: 9

    Level 2

    My screen orientation is not locked, the game automatically switches to portrait once the opening King screen goes away.

  • Brianlam
    Brianlam Posts: 9

    Level 2

    Also I play all 3 of the Candy Crush games, Jelly and Soda and they load the correct way, only CC Saga is doing this. Please do not screw up the others like you just did with Saga.

  • Limestream73
    Limestream73 Posts: 1

    Level 1

    It is even worse. I have the orientation LOCKED at landscape and it ignores it.

  • FranH
    FranH Posts: 2

    Level 1

    Same has happened to me

  • pajata56
    pajata56 Posts: 2

    Level 1

    Same here and I HATE It. Should be my decision. Response please King

  • JBH100
    JBH100 Posts: 7

    Level 2

    It seems like the developers have released the iPhone version in the App Store for iPad.

    it’s not only very annoying to have to play in portrait mode, the perspective of the game is wrong with many of the candies squashed up.

  • Dora246
    Dora246 Posts: 1

    Level 1

    I feel the same about the orientation- I’ve always played landscape & now am being forced to play portrait which is not how my iPad is set up 😡

  • Sadmum
    Sadmum Posts: 3

    Level 1

    I play on both my Samsung phone and tablet. I am being forced to play in portrait mode instead of landscape. I HATE IT! Please fix it.

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