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No Advent door
Answers
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Hi @Cheryl_Ann_ , welcome to the King Community!
Sorry for this inconvenience
There has been other reports as yours. Some resolved this by restarting their device several times while some of us remain patient for a resolve
You may want to read and follow the latest information from the link below
Tap the words “View Post” in the link below to open ⤵️
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Here is the problem: For the past week Candy Crush has stated an Advent event was coming. For the past 4 days, I get the pop-up telling me to click a door - No door ever shows up. I tried several suggested solutions. It took me several pages to finally get to the support ticket page. I created a support ticket. The response I received was - "The developers work very hard and some do not get all of the events. They apologized that it may not be the response I expected." They are correct - it was not the response I expected. I expected a - 'We will look into it". So now I have missed at least 3 days of rewards - can't get them back. I also reminded them that I have spent funds on Candy Crush but that ends today. I will take my money to another game where a problem is acknowledged and attention to the issue is given and resolved.
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I clearly understand your problem now and of course it is a cause for frustration😪Whatever we can do, I will let the team know about your problem and I will let you know here as soon as I get any information from my team.
Thanks in advance for your patience and support.💖
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Good luck you will ever see it. Here is what they told me:
I understand that you are not being able to find the Advent Calendar in your game, even though you received a notification about it. I will shed some light on the situation gladly!
In order to make sure all the events you should have in your game appear, I suggest you play any level: it doesn't matter if you pass it or not, you can even close it right away, but it is important to open a level. I suggest you try this trick every time you don't see events.
If you have received the pop-up to pick a door on the Advent Calendar but haven't seen it yet, don't worry. It's possible that the game is skipping the part where you can pick a door, and is giving you the feature for the day.
On some days you will receive rewards, on some days you will have a collection event that you can play to receive rewards and on others, you will have special offers that you can purchase from the in-game store.
With this in mind, please make sure to check if you do not have any special offers in your game, or the events to collect candies since they are part of the Advent Calendar!
So I guess all I get is coal. This event is TOOO confusing. No way to determine if you get feature, whatever that means. It just means Scrooge developed the game and if you spend lots of money, you might get a freebie. No more money for King. I will spend it on Pixel or G5.
