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Everytime I open the game on my laptop it MAKES me update my terms and conditions .why is that and is that why I am losing my lives. If so there would be no way for me to ever have them since I have to update every use.
Hello @candy1302 , welcome to the King Community!
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
Every time you update your terms and conditions i lose all my saved lives. I had at least 95. Can I get them back, please.
https://community.king.com/en/candy-crush-saga/discussion/234296/why-cant-i-send-or-receive-lives-from-friends/p1
Happy Birthday to all the CCS candy crushers who were born in January! @Arfatalmkhlafy30 @DaveOlamipo @mags94 @Molly9 @Nan_68 @Dawson1968 @Ericapereira @EnergizerBunny @DayMelloMelloMello @Kazza-3 @mamalagana4 @candymaster10 @crystalf308 @Palash_Sarma @whatlaralikes @Myalle @Daniele1982 @grace76 @conf3tti @Cas3975 @Faheem…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Hello there and Welcome to a Brand New Year 2026! All of amazing Candy Crushers! 🎆2️⃣0️⃣2️⃣6️⃣ For this contest all you need to share is... What is Your New Year's Resolution in 2026? 🎆2️⃣0️⃣2️⃣6️⃣ Tiffi and Yeti were really super glad to share their New Year's Resolutions in 2026 : 🎆 Rewards 🎆 6 lucky players who qualify…
Can we be Candy friends? Click the link to add me to your friends list! https://ccs.play.king.com/xYwB/fi?deep_link_value=dpid%3D398821032
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do I…
From level at almost 13000 my level jumper back to level 20 on 05/12/2025 Can you fix it?
I had 3 legendary levels in a row. But I could not get past this level. Any suggestions?
