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I've done everything they suggest and have only been able to actually get calendar and open door for prize one time. Should have been able to open door and receive at least 10 or so times. It does get frustrating when there are constant issues. Never any issue in monies coming out of your account. I like playing and enjoy the challenge but I'm all about fair play. It would be nice to feel heard and receive due rewards and progress in fixing issues. Oh well, it feels like a waste of time to even complain anymore.