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Ginger-6 · July 2017

I was informed by care.king that Mark Hawk may have an answer to my question of lost levels but cannot seem to find the answer. Help!! This is not easy question and answer site.

JillyJill · July 2017

Hi Ginger,

Thank you for contacting King Care! Have you checked your inbox in the upper right to see if you have a message from Mark? In the meantime, I will forward this message to him.

Thank you for your patience,

Jilly

JillyJill · July 2017

Hi Ginger,

Thank you for contacting King Care! Have you checked your inbox in the upper right to see if you have a message from Mark? In the meantime, I will forward this message to him.

Thank you for your patience,

Jilly

cbrakensiek · December 2021

I've been trying for two month to get an answer. Why is message envelope always empty?

kiara_wael · December 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1954662#Comment_1954662

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Glenn1972 · December 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1954662#Comment_1954662

Hi cbrakensiek,

The message envelope in your Candy Crush Saga game is where lives are stored and requests for a life can be found there also

At this time the Candy Crush Saga game team has been working on that feature of the game. Until that work is completed we have been asked for our patience

I hope this helps explain a bit for you

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