Purchased a pack and not received full amount.

Debbie_Williams · April 2015

I purchased the 'spring sale' for £2.99 which included 20 gold bars, 3 bombs, 3 lollipops and 2 hours of play. I only received the gold bars! I purchased the pack again, thinking it did not work, only for the same thing to happen again. This was done via iTunes and has come out of my bank! How do I go about a refund? Thanks

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Cezdiamond · April 2015

I am really sorry to hear that you had this problem with the Spring Sale. Please check your inbox as a member of our team will be in touch with you shortly.

Sweetiepee · April 2015

I experienced the same issue, got the gold bars, nothing else, and was double-charged.

Cezdiamond · April 2015

Hi Sweetiepee, I am sorry to hear that you also had this problem. A member of our team will also be in touch with you shortly.

Cerulean_ · April 2015

Same thing happened to me as well got the Gold bars but not the unlimited live

Purchased a pack and not received full amount.

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