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Why is my game closing once I click play?
There were some issues with the game on the Windows app that caused the app closing down or crashing.
This has now been fixed!
If you still have issues with game when playing via the Windows app, please try our trouble shooting steps HERE.
IT'S FIXED
You do have to clear your browser cache, then log right out using shutdown not restart, log back in and then it works !!
Hi, is there a problem with Candy Crush Saga, on Windows 10, only will not load? Thank you.
I am on level 1742, and the game shuts down when the Sam's Streak screen X is pressed.
Disaster I have done the reset as advised and I am now able to play but I am Level 1! However I was on Level 4339 with various boosters etc.
Is there any way that I can restore the situation back to Level 4339 etc.
Tried reset and reinstall (Windows 10) to no avail! Whats next?
Is there a bug in CCS app?
Hi and Welcome to the King Community
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this pageĀ Here
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page Here
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page
I was playing Candy Crush earlier today successfully however now after I load it and press play it exits from the app. Restarted my laptop several times and tried numerous times with no luck.
I had the same experience. This is just because of the new seasonal update.
You might probably experience this issue if you're playing on PC
Every time I log in to play Candy Crush I get so far and then it closes down. How can I stop this happening?
@kiara_wael
You are incorrect. This is clearly a King problem. Who can/will fix this on King's end?
I guess this may help:
https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile
Same here
Same thing is happening when I try to play, but I am using windows 11.
Me too !! Reinstalled but no joy.
Same here, I think it is caused by the latest version update in Windows 10. The version number is 1.2180.3.0. Once again, rely on the Free Quality Control Officer.
Which device are you play , Please check this page Here. Let me know if its works
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Diddo, Issues with game. Game loads but just closes out when you click on play.
Diddo, Game closes out when you click "play".
Looks like this is the second thread on this problem.... can we please have somebody look at it? Time is running out on my Chocolate Delux box last game to play to win????
Please check this page . hope its help
Hey guys, are you all playing on Windows 10? It just happened to me with Windows 10. I uninstalled and reinstalled the game and it's still happening. It allows me to log in with my King account. Then I click on play and it opens. I see the map but then shuts down.
I just tried to open the game on my phone and that works so it has something to do with Windows 10.
We need to tag a couple of the game moderators, @bearwithme @kiara_wael @Sukanta_Biswas and also the manager @Crazy Cat Lad so that this issue can be escalated to the studio.
Please check this page and Let me know if its works
I get same game loads then shuts down when you press play. Any chance of a cure soon?
Yes it's happening to me as well. The game loads and when I hit play the game crashes to the desktop. Please fix
Hola por que no hacen mĆ”s divertida la aplicaciĆ³n y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
